Due to the nature of our services, which include on-site experiences at our winery, a traditional shipping and return policy does not apply. However, we understand that plans may change, and we strive to offer flexibility for our guests. The following policy outlines options for rescheduling and transferring reservations.
Rescheduling Policy
- If a guest is unable to attend their scheduled vineyard tour, they may contact us by phone or email at least 24 hours before the scheduled start time. Guests can choose to reschedule their tour to a future date of their convenience within 30 days of the original booking date.
- If the tour is not rescheduled or redeemed within 30 days, the payment made for the tour will be forfeited without any further notice or approval required from the guest.
Transfer Policy
- If the guest is unable to attend, they may transfer their reservation to a friend or family member. Such transfers must be communicated to our company by phone or email at least 24 hours in advance of the scheduled tour.
- The transferee will be required to provide the original reservation details when attending.
Non-Refundable Policy
- Please note that payments made for vineyard tours are non-refundable, as they are specifically reserved for individual experiences. This policy allows us to plan resources and staffing accordingly, ensuring a high-quality experience for all guests.