Cancellation and Rescheduling Policy
Due to the nature of our services, which include on-site experiences at our winery, a refund policy does not apply. However, we understand that plans may change, and we strive to offer flexibility for our guests. The following policy outlines options for rescheduling and transferring reservations.
Rescheduling Policy for Tours
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If a guest is unable to attend their scheduled vineyard tour, they may contact us by phone or email at least 24 hours before the scheduled start time. Guests can choose to reschedule their tour to a future date of their convenience within 30 days of the original tour date. Once a reschedule request has been made, guests will have a 48-hour window to reschedule their booking through our website.
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If the tour is not rescheduled or redeemed within 30 days, the payment made for the tour will be forfeited without any further notice or approval.
Transfer Policy
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If the guest is unable to attend, they may transfer their reservation to a friend or family member.
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The transferee will be required to provide the original reservation details when attending.
Non-Refundable Policy for Tours
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Please note that payments made for vineyard tours are non-refundable, as they are specifically reserved for individual experiences. This policy allows us to plan resources and staffing accordingly, ensuring a high-quality experience for all guests.
Refund Policy for Events
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Events once booked cannot be cancelled or refunded.
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In the event of an unforeseen circumstance for which the event organizers have to cancel or reschedule the event, a full refund will be made to the customer within 7 – 10 working days.